| Frequently
Asked Questions |
Why
does my Modem register a slower speed then I think I should be getting?
When you log onto WebPerception servers you are logging onto digital
US Robotics/3Com 56k x2/V.90 modems. Many different forces are at
work during this login process including the following:
your phone lines, your phone company, your modem, your software,
your PC, your ISP, etc., etc. Check your settings to make sure the
correct modem driver is loaded, check to make sure you are phoning
the correct telephone number, and then, if you're still having problems,
telephone us and we'll try and help.
Why does my modem disconnect at random times?
Typically this is caused by modems trying to connect at too high
a speed. Turn your modem speed down one speed (ex: from 115,200
to 57,600). This will not affect your modem's ultimate speed. This
setting allows your modem and your operating system to connect (handshake)
to WebPerception at a reliable speed. Again, this will not affect
your overall speed.
Why does my modem sometimes not connect to WebPerception?
Sometimes you will hear the modem ringing and ringing but not answering.
Typically this is fixed by turning your modem off and then back
on. If you modem is internal, you must turn your computer off and
then back on. Sometimes it is caused by a problem here at WebPerception-
i.e. a modem not resetting, or other problems. We fix these problems
as soon as they are detected and you can help us detect these problems
by reporting them as soon as they occur.
I have tried turning my modem on and off but it still "rings
and rings" and I still cannot get connected?
Try this:
Using your regular telephone, dial the modem number manually and
listen. You should hear the shrill sound of a modem answering. If
you do not hear a modem answer then check the number you are dialling
to make sure it is correct. If you are dialling the correct number
then please phone us to see if there is a problem at our end.
Email Issues
I sent an email to someone
and it was returned as "user unknown"?
There are only a few of reasons for this. The person may have cancelled
their account, or the name/address is entered incorrectly. This
seems to be very easy to do! Occasionally, an email server or router
may be down for repair or upgrade but this is very rarely the reason.
You can not get your email and you get various error messages- why
is this?
Here are some suggestions to help you fix common problems:
Check your email settings carefully to make sure they are correct.
Passwords are case sensitive- this means the letters are sensitive
to being capitalized or not. A capital C is not recognized if it
is typed as a small c and to a computer they are TOTALLY different.
If you can send email but cannot receive email, check the SMTP server
entry is typed in correctly.
Make sure periods are not commas (very common mistake).
Make sure there are no spaces between names.
Do you get an annoying "window" that keeps popping up
when you're in your email program?
Try this: From 'Mail' go to the 'Connection' tab and click on 'Properties'.
Then to the 'Server Types' tab and under Advanced Options remove
the 'check' from 'Log on to Network'.
Click here to go to our configuration page.
Join the Frequently Asked
Questions email list- this is an email list where you can ask
questions, get answers, and see questions and answers to common
problems and not so common problems from other people who have joined
the list. It's fun and easy to do.
Most of the time, simple errors are the reason you
cannot connect.
Take a deep breath, relax, and try once more.
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